Do I have to deal with
any "techie" stuff?
No. That's what you pay us for.
We take care of the techie hassles so you don't have to. You don't need
to know HTML, JAVA, PHP or anything else .
I cancel my account at any time?
Absolutely. We obviously hope you
never will, but if you should decide to cancel simply contact us via our
contact page and let us
If I cancel at some point during the
month, do I get a refund of the time
I haven't used?
No, sorry. Except for refunds covered by our money back guarantee, we do not issue refunds or partial refunds on our monthly service.
Can I make
text updates to my web site?
Absolutely. We will make up to 1 hour of text
changes each month for you with our basic plan. That doesn't sound
like a lot but we have found that it is more than enough for the
majority of our clients. Just send us all the changes you want
each month and we will make them for you!
Can I use my own photos or company logo in the body of my
Absolutely. You are
more than welcome to use any image you like. We accept images in
.gif, .jpg, or .jpeg formats.
Can I accept credit cards on my website?
Our websites do not come with a shopping cart. If you wish to accept credit cards on your website, please contact us for a quote.
Will you get visitors to my site for me?
provide a way for you to get
visitors to your site through
several Website Visitor packages.
Click here to learn more.
We most certainly do. Your
privacy is very important to us. We treat our customers as we
wish to be treated. That means we don't sell, rent or give
out any customer information and we don't spam you.
Do I get my own domain
If you aren't sure what a domain name is, it is
www.DOMAINNAME.com. On the
order form, you will be able to search for a domain name. Simply choose the available domain name you want, enter it on the order form and
we will do our best to get it for you. It's as simple as that.
I already own a domain name. Can I use it with
You sure can. We will provide
instructions for how to transfer your domain to us when you sign up.
You will retain ownership rights to your domain at all times. Click here to learn more about the domain transfer process.
Will I get
e-mail with my website?
Absolutely. E-mail is included as part of your
monthly web service fee. Each website hosting plan comes with one email
account. Plus, you get unlimited email forwarding with your
Do you have web-based
Yes. We provide a web based
e-mail account and 25 mb of storage space. This means that you can
check all of your e-mail that comes in to your main e-mail address from
any computer. You can also send e-mail
online from this account from any computer.
Although 25 mb of space doesn't sound
like much, it is. It's enough space for approximately 7,500 average sized e-mails.
Can I get additional email
Absolutely. While we have found
that the majority of our customers would rather just forward their email to an already existing
email address since that way they don't have to remember to check a
separate email account, you are welcome to add 5 extra email accounts to
your website account for just $10/month extra.
Do you guarantee my website a ranking in
the search engines?
If you order a website visitors
package, we guarantee that your website will be submitted to Google
and other search engines. In most cases, websites submitted appear in Google
and the other search listings within 3 months of submission but since we don't control Google,
the other search engines or the various ranking algorithms we cannot and do not guarantee you a particular result or listing in Google
or any search engine.
We recommend our Google Traffic
Package if you want to make sure an ad for your website appears on
the first pages of Google.
Is the web
hosting service you provide reliable?
Yes! Your web site won't do
you any good
if people can't see it. We have a 99.9% uptime percentage and our network is
monitored 7 days a week, 24 hours a day.
What type of connection do you have?
We have one of the fastest direct connections to
the internet in the world. Our connectivity consists of multiple OC-3, OC-6 and
OC-12 connections. For comparison purposes, a T-1 line is good for up to 1.544 Mbps,
T-3: 45 Mbps, OC-3: 155 Mbps, and OC-12: 622 Mbps.
What does that mean in English?
Our connection is fast.
This sounds great. How do I order?
Just click here.
What if I have a question that isn't answered here?
Please click here
and ask us.